People and teams

Open Workspace to manage who is in your workspace. People and teams are for admins.

Roles

Each person has one role in the workspace:

• Member asks questions and sees their own history.
• Admin also manages people, teams, computers, access rules and analytics.

Access level

Each person also has a level, such as A or C. It decides which files they can read. See access levels. You can only give a level up to your own.

Change or remove someone

1. Open Workspace, then People.
2. Pick a person and change their role or level, or remove them.
3. Removed people can be seen again with See recently removed people.

Teams

A team groups people and the computers they share. Questions from a team’s people go to the computers in that team.

1. Create a team under Workspace and give it a name.
2. Add people. Each person has a team role:
   • Member and Lead can ask questions.
   • Manager can also add and remove people.
   • Team admin manages the whole team.
3. Add computers to the team, so its people can ask them.
4. Teams can sit inside other teams. Choose a parent, or “Nothing (top level)”.
5. A computer can be shared with another team using Share with another team.

Everyone in the workspace sees only what their team and level allow.